"2015-12-05T00:00:00"^^ . . "0"^^ . "1"^^ . . "I recently tried transferring my whole family of 6 from Steinberg diagnostic to Desert Radiologists after being a loyal customer for almost 5 years. The reason for switching was that I experienced many misdiagnoses at Steinberg and I a good friend recommended Desert for their more skilled radiologists. However after only three appointments there, I had a terrible customer service experience. I made an appointment for my husband to get an ultrasound and although I did not get a reminder phone call before hand, we showed up. \n\nWe had a flat tire the morning of unfortunately, so I took our second car and left 15 minutes before the 9am appointment to help sign him in to his appointment and start filling out the paperwork while he put filled up the tires in the other car. I showed up at 8:52 and started filling out his paperwork since I am the insurance holder and his wife. Then as I was handing in the paperwork at 9:02 the front desk lady realizes I am not the patient and I explain that he is almost in the parking lot and will be here in 2 minutes because we had a flat tire this morning. She began to behave very rudely and refused to take my paperwork and called up the technician to cancel the appointment and said I had to reschedule because he was 5 minutes late at which point my husband walks through the door! She said it did not matter because he was supposed to be there at 8:45 anyway and he was supposed to fill out his own paperwork and not me. I am the insurance holder and his wife! We asked to speak to a supervisor and she sarcastically said \"sorry there are no supervisors on the weekends.\" She called up the technician who was in cahoots with her and the technician validated that it was too late because her 9:30 appointment was already there. But it was 9:05!! (I had just been there the week before for the same ultrasound and it took 15 minutes and they did not get me in the back for 10 minutes.) \n\nMy husband requested to see the written policy that states appointments must be cancelled/rescheduled if patients show up 5 minutes late. Of course they could not produce the written policy and after causing a whole unnecessary scene with all 4 of us arguing in front of other patients in the lobby and wasting more time, the technician finally agreed to take him. And the lady in the front was still giving me dirty looks. \n\nGeez who turns customers away? I'm sure this will not help advance business for Desert Radiologist. Those two women spent a lot more effort trying to block business than if they had just been friendly and tried getting us in and out expeditiously! Needless to say we are not going back. Steinberg is just around the corner, have very friendly staff and have a much nicer building!"^^ . "0"^^ . . "0"^^ .