"2013-09-10T00:00:00"^^ . . . "0"^^ . "I was in this store THREE times in the past 4 days because my internet wasn't working. This employee Monica was of NO help. I payed off a balance that I owed and payed $30 to reactivate my internet services. Monica said my services were never turned off so it should work when I got home which it did not. I called cox and was told that my modem isn't working because it was showing as unreturned. So I returned it back to Cox where Monica again \"helped\" me and she assured me the new modem would work. Surprise! It did NOT. She didn't even give me the right cord to hook it up. So I went back once more, got the right cord and STILL it would not work. So I called Cox & they said it was because no one ever scheduled to have my services turned back on. THANKS A LOT MONICA! This has been the most frustrating past few days. I did MY part, now do YOURS!"^^ . "0"^^ . . "1"^^ . "3"^^ .