. . "0"^^ . "2017-11-27T00:00:00"^^ . "1"^^ . "1"^^ . "In August of 2016 my husband bought a 2002 Dodge Ram with 30,000 miles on it and also got the platinum extended warranty from the Autonation Buick GMC in Henderson, NV. We had no issues with it..... Fast forward to August of 2017 while my husband is on the trucks first road trip to Phoenix the check engine light comes on. He gets to Arizona and the next day goes to take it to an Autonation Dodge in Phoenix. The truck would not stay on, so he called a tow truck. While at the dealership we are informed it is a sensor and the warranty will not cover the replacement, because it has been glued together. To say we were pissed is an understatement. To make matters worse the sensor has to be ordered and the only sensor is in Los Angeles. My husband is now stuck in Phoenix. This is a Friday afternoon and the service advisor tells my husband he won't get the part until Tuesday morning. My husband books his hotel till Wednesday, so he has a place to wait. No rental vehicle was offered. He was literally stuck. He gets a call Monday morning telling him the fuel pump is going out and that the warranty will pay for that. He finally gets the truck back Monday afternoon. We can't get a refund on the extra days of the hotel pre booked. He gets home Wednesday afternoon and on Thursday the truck stops working again. We had to pay for a tow this time because it hasn't been 7 full days since the last tow. We get it towed to the Autonation Buick GMC in Henderson, NV because that is where we bought it and it is an Autonation warranty. When the truck gets there the service advisor tells him there is nothing they can do for him and he needs to take it to a dodge dealership. If we had known the warranty worked at any dodge dealership we would have done that in the first place. We get it to a dodge dealership around the corner and they tell us it is a sensor. We ended up trading in the truck for a 2017 Ram. \n I started the process of getting our money back from the warranty company (Consumer Program Administrators) for the hotel stay and wanted them to reimburse us for the sensor. My husband and I aren't car mechanics and would never think to glue a sensor together and why would we, we have the platinum warranty package. It took 2 months to get a refund. I went back and forth with the warranty company. I sent them the same paperwork four times. I faxed it and emailed it. They responded with a check for $145!!!! Are you kidding me?!?! We paid $824 total for the hotel room and sensor repair. I called and demanded they reeval the paper work sent to them. We finally got a check for $800 after months of fighting and going back and forth.\n On October 10, 2017 I started the process of canceling the extended warranty and getting a refund from that. I sent in all the paperwork and on October 30, 2017 it was finally cancelled. I emailed the Finance Manager Tamara at the Henderson Autonation to follow up on October 31, 2017 and she said to give it a week since it had just been cancelled. I followed up on 11/6/2017 with an email and she stated something was wrong with our address. We had moved, but put in a change of address with the Post Office, so any mail would have been forwarded. I gave her the new address and she said she spoke to someone in the Texas location and that the check would be sent out by Friday 11/10/2017 or even sooner. Friday was a federal holiday, so I just guessed it would be sent out no later than Monday 11/10/2017. Tamara the finance manager has stopped responding to my emails. I sent a Facebook message to Autonation on Friday 11/17/2017 to get help. They responded on Monday 11/20/17 asking that I email customer care and they would be able to help me further. I sent an email to customer care the morning of 11/20/2017. \n At 4pm on 11/20/17 Susan with Henderson Buick GMC Autonation called and left me a message that she was researching the cancellation and that a check was sent out on 11/17/17 an entire week after it was supposed to be sent out.\nOn 11/21/17 I called Susan back and left a message. I thanked her for checking on things and asked her to call me back with the update after she spoke to whoever she needed to speak to. I got a call back and Susan was very short and seemed like calling me was a chore. She informed me the check wasn't actually sent out until 11/20/17 and it is coming from Texas. She double checked the mailing address and abruptly ended the call.\n We finally received the refund check on 11/24/17. \n I swear whenever I talk to anyone that has to do with Autonation or Consumer Program Administrators I get different answers to the same questions. If you enjoy arguing with people, calling and emailing then this is the place for you. We will never buy a vehicle from Autonation again."^^ . . "0"^^ .