"1"^^ . "Trying to find end-of-life care for a loved one is an unfortunately difficult task, as anyone who has ever been in this position knows. After reviewing TLC's website, my mother and I decided to call to inquire about more information. When wee called TLC on 7/26/17, we were informed that we could stop by at any time for a tour of the facility, which we did so the next day, 7/27/17. \n\nUpon arriving, I was disturbed by the 5 elder, wheelchair-bound patients who were sitting unaccompanied in the front room. There was no care provider near them, and no one seemed to be paying attention to them. Not exactly a great first impression, but I brushed that off and set off for the front desk. \n\nThere were two employees at the front desk, engrossed in some very important conversation, because neither one could be bothered to give us any attention or assistance. After a period of waiting, my mother and I decided to introduce ourselves to the possibly-mute receptionist, Donna. Not only did we find out that she does in fact having working vocal cords, we also experienced her great distaste and displeasure for answering simple questions. She curtly informed us that we would not be able to tour the facilities (even though yesterday on the phone we were informed otherwise), and that we would have to wait for Jason, the admissions counselor to answer any and all of our questions. \n\nThinking she might be having a bad day, we once again brushed off that negative experience and waited for Jason. When he showed up, I expected him to be a warm and friendly individual. After all, his job literally includes talking to heartbroken families and taking a shit ton of money from them, so you think he would have manners and a smile. Jason was also extremely rude and curt and told us that they would be unable to provide end-of-life care services, even though their website says they do. \n\nIn conclusion, there are plenty of care facilities in the Vegas valley. With so many other options for care, please run away from this one as quickly as possible. If they couldn't even be bothered to treat two mobile adults with respect, how on earth could we ever trust them with caring for and treating our immobile elder with respect?"^^ . . "0"^^ . "1"^^ . "6"^^ . . "2017-07-28T00:00:00"^^ . .