. "1"^^ . "I went to ECW tonight. I attempted to call the order in but was on hold for over 15 minutes. Since my son really wanted the food here, I drove here to place the order and pick up the food. Upon arrival there were several people waiting at the door and to place and pick up orders. I spoke with JD who was one of the managers on duty. He stated they were really busy because of the game. I simply informed him that I called to place an order and was on hold for over 15 minutes. He told me \" they are not a call center\" and that if I know there is some type of sporting event that I should order online. Well..... I follow sports, I know it's March Madness.....had I been told by the person who answered the phone that they were busy and my best option would be to place the order online then that's what I would have done. The manager rolled his eyes at me and walked away. JD mentioned over five excuses as to why they had me on hold for so long.....but what he never said was I'm sorry this happened. Very poor customer service the past two times here. Sad, because the food is usually pretty good. My suggestion would be....if you know there is an event that would cause you to be busy, Staff Up Son."^^ . "1"^^ . . "1"^^ . "0"^^ . . "2017-03-11T00:00:00"^^ .