. "13"^^ . . "2010-01-27T00:00:00"^^ . "1"^^ . "2"^^ . "And this place is ToFixIt recommended...makes me leery of their other recommendations. \nSo, I have a problem with the ice maker on my LG refrigerator. Nothing earth shattering or urgent, but a PITA nonetheless. I get an 8-12 appointment for the next morning. Pleasant phone staff, uber responsive, good experience so far!! :) \nAnd the darkness begins...Just before noon they phone me and say they're running late and it'll be between 3-5 pm. I say cool, I understand things happen. Tick Tock Clarice....Five minutes to Five a call to say they're on the way!! \nSo, cigarette Mary shows up with his 'son' and I escort them to the kitchen. He proceeds to tell me my fridge is a piece of Korean junk, but they can rescue the ice maker at least for $360 praise be. He tells me that he knows I think it's pretty, but really-piece of crap that should really just go to the dumpster (never mind it's a $2000 fridge ~4 years old). \nI told him that I'd think about it, he responded that he'd be glad to charge me $55 just for the privilege of having him and his 'son' here for the glory of the whole two minutes. \nI said \"HANG ON A SECOND...you are actually going to charge me after being five hours late for opening my freezer door exactly twice?\" No tools, no diagnostics, NOTHING??????????? He mumbled scrwoijncuntgon and they both left. \n\nNow, I do not normally give neg ratings, nor am I high maintenance. I even called the office to relay my experience and they replied \"well what do you want me to do?\" The tech is very experienced and doesn't need to use tools (MAGIC!!). \nI told them I don't want anything (discount, etc._) but was just very disappointed. I now have made it a low grade mission to see nobody uses these jackasses ever again..."^^ . . "3"^^ .