. "10"^^ . . "0"^^ . "Because I can't post this unless I give a rating, I gave it 1 star- but I really feel the service dept deserves a BIG ZERO as far as the star ratings go.\nVERY - VERY- VERY POOR service & an even lower grade for attitude. The service rep was curt, rude & dismissive . I ended up having to have my vehicle towed to a better dealership. I believe these people were looking for an easy buck and claimed to be more wrong with my car then what was wrong. After I secured a tow company to pick up the car, I called and spoke to rude, curt, dismissive service rep and while I tried speaking to him to get any instructions to pass on to the tow company, he again dismissed me and said it would be ready...AND HUNG UP ON ME. . Tow company waiting to pick up car, tow man calls me and I give him instructions that rude, curt dismissive rep (named Chris) gave me. Tow man had to leave without my car because, they couldn't find the keys or paperwork for my car ( Even though rude,service rep said it was ready)....They conveniently closed and I couldn't get any info until the next day. After I complained to the service manager, he reluctantly refunded the money paid for (as the rude, curt, dismissive rep stated) , the \"diagnostic test that took a long time\". Bill Luke has been in the valley for a long time, something should be said about that, but they need to seriously take a look at the caliber of employees they have representing their good name. I will never go there, never purchase a car from there and hope people never have to go through what I did."^^ . "2013-01-20T00:00:00"^^ . . "1"^^ . "0"^^ .