"My appointment was at 9:15am, Dr. Gross didn't come into the room until 11am. No one came in to tell me why he was running so late ... they just left me alone in the room. When Dr. Gross did come in to see me, he spent only a couple minutes with me and then was going to rush out. When he got to the door, I had to say WAIT, and then asked him about another problem I was having with my left eye, he stood in the open doorway and replied that it's probably just inflammation. He didn't give me any information WHY I might be having the inflammation or what to do about it. Then (while he was still standing in the doorway) I asked him about my dry eyes (I had told the nurse about both these issues when she was doing my eye test) and said I'd need to make another appointment to be seen for that.\n\nI left almost in tears. Dr. Gross was rude, and made me feel like he wasn't concerned at all about my eye problems. The rest of the staff were friendly and professional."^^ . . . "0"^^ . "2017-03-21T00:00:00"^^ . . "1"^^ . "0"^^ . "4"^^ .