. "11"^^ . . "2014-04-14T00:00:00"^^ . "3"^^ . "I contacted BBB on several occasions and have mixed feelings about them. There seems to be a pattern in how they contact or rate businesses.\n\nWhere they failed me (and others):\nWhen my complaints were against big business, BBB has always 'sided' with the big business. Even after I supplied ALL the evidence in support of my complaint, they closed my complaint with comment, \"customer did not respond\"! And that happened not only with me, but also with a numerous other people. A cursory look at the complaints against the big businesses will reveal that.\n\nWhere they helped me:\nWhen my complaints were against some (really) small business. Ironically, one complaint was closed with comment, \"the business did not respond\" where actually it was I who did not respond to the resolution offered by the business! But other than that, I got a more than a few disputes resolved through BBB with small businesses."^^ . "1"^^ . . "0"^^ .