. "0"^^ . . . "This is my letter I wrote to their corporate offices: \n\nI went to get my car washed the other day, and I was VERY unhappy. As I drove in I was approached by one of your \"salesman,\" Anthony. As I got out of my vehicle he stated to me, \"Hey, I can get all these scratches off your car.\" I said, \"No, you can't.\" He said, \"Yes, I can, I used to detail cars. I know I can get them out.\" I said (and pointed), \"That one?\" He says, \"Yes, I can.\" I told him, there is no way (YEAH, I DID). He then demonstrated that this 15 inch long scratch could be removed by showing me and stating, \"See, if I my fingernail doesn't catch, I can get it out. The only part I couldn't get out would be here, here and here (just a three inch area).\" I have to tell you, it's a dream come true when someone tells me that, because I HATE that scratch. He kept offering me the wax and whatever else, he started out with a $145.00 (and this was a discount from the normal $200 job), then down it went from there to a final price of $80.00, which according to him, encompassed a complete cleaning on my vehicle. I usually just get you hand wax, which is usually around $40.00, but with the promise of getting the scratches out, I was excited to say, \"Yes.\" Well, I proceeded around my SUV, and pointed out at least six (6) other scratches, one being a obvious paint \"rub,\" that I could almost scratch off myself but wanted it professionally taken care of. Every scratch I showed him, he \"flicked,\" with his finger and said, \"Yes, I can get those out.\" So, heck yeah...I took the $80.00 deal! I had also remembered that the previous week when I had washed my car I had been told by the end line guys here, that the next time I came in I should get a wax to get some bird droppings off because they could oxidize my paint. Okay, to make a long story short, NONE, N.O.N.E. of the promised scratches were removed...again, NONE. I got to the vehicle after waiting one hour and forty-five minutes, and called the office. Tara (I think), told me she was going to have Tony come out, the manager. Well he did, and I told him about the promise of removing the scratches and what took place, he called Anthony over. Tony even recited the same thing, \"If my nail catches, we can't remove it.\" I told him, I know, I had gone over each scratch with Anthony, and he assured me that all the scratches would be removed. Why would I have an $80 job completed, when I'm happy with my $40 wax I normally get?! Anthony came over and I confronted him there, and he admitted that he did promise the scratch removal. I said, \"You said this one would come out. Look at it, nothing came out.\" He inspected it and said, \"They should have gotten it out.\" Tony told him, \"No the rule is, if my fingernail can catch it, it won't come out...you know that is the rule.\" Anthony appeared a little perplexed as to why that area didn't come out. I then showed him ALL the other areas he promised me would be removed and they weren't! I even then showed him at least four areas where bird droppings were and they didn't even get them off. I think I embarrassed Tony a bit, because he was like, \"That's were it's been oxidized from the bird poop.\" I then proceeded to flick it off. He responded, \"Oh, yeah that should have been taken care of.\" The scratches, according to Tony, could not be removed (LIKE I already knew, but got conned into paying for). He kept asking what I wanted him to do. I have to tell you the one on the passenger side door, should have been taken off, it's just a paint rub...that's it! So, I allowed them to detain me for another twenty minutes, now we are two hours into this wax job, what a mess! I let them work on it for about twenty minutes, and was just like, forget it...this is crazy...it should have been done right and I should NOT HAVE been promised something that didn't come to fruition. I would have been happy with the $40 wax (and most of the time it's $35 when I come on Mondays). I shouldn't have to tell him that I want half my money back, it should be offered! I shouldn't have to suggest anything! Why put me on the spot?! I already got screwed by your salesman, why is it fair I suggest a solution?! Then to add INSULT to injury, I get in my car (after just being fed up with the whole thing)...my vents are dirty, my car door still has a drip on the armrest that wasn't cleaned off...if you open my door there is dust/dirt very visible and I had purposefully taken out my middle console so they could get the dirt from there and they did nothing to it...just put it back and the dirt/dust was still there. \n\nADDED:\n\nI am normally happy with the job they do, just not happy about the services I received this day. I know they miss spots here and there on occasion, but normally I just point them out and they take care of it. I think for $15 I don't get too picky, maybe I'm wrong."^^ . "0"^^ . "3"^^ . "2"^^ . "2011-09-30T00:00:00"^^ .