. "0"^^ . . "1"^^ . "4"^^ . "2014-10-30T00:00:00"^^ . "We have stayed at the Bellagio a number of times in the last 5 years. It has been a 5 star venue for us because of their excellent customer service, luxurious appointments, great location and amenities, etc.\n\nBut things seem to be going downhill. I blame it on wear and tear, not just of their rooms and facilities, but in the casino, and most regrettably with customer service.\n\nBellagio remains a high-end hotel. Shops are expensive as are the eateries. I am not a whale, my wife and I are not extravagant in our dress (she does like her shoes and purses, though), but we have usually been treated with respect and there has always been that extra effort to accommodate our needs.\n\nDuring our last two stays? Not so much. It's intangible..... a look you get, hesitation before a response, a smile that doesn't seem right......I don't think it's my imagination, or is it....no.....maybe......\n\nLast year, someone got into our room. We didn't have anything taken, but a box of candy was half eaten and a bottle of water was gone. We reported it and were not charged, but hmmm.....who has access to our room (I know I locked up), an employee?\n\nWhen I play the slots, I'm always collecting change as I cash out my tickets. We were killing time before we were to leave for the airport and I had acquired a pocketful of change. I went to the cashier cage and asked if she could take my change because I had a plane to catch. She practically laughed in my face. I was tempted to do something rash, but we needed to get out of Dodge and I let it slide. If I had reviewed the place then, it would have gotten one reluctant star from me..\n\nThis last time, we were comped 3 nights and we gave the Bellagio one more try. It was a much better stay. Check-in wasn't so stressful. Maid service was good, and they now have a change counting machine in the casino.\n\nThe Bellagio is still a great hotel, but iit's lost some if its sheen. Definitely not what it was 5 years ago. T"^^ . . "0"^^ .