"1"^^ . "3"^^ . "Owners were friendly. Wanted to support local business. Bought over $1000 worth of bike from them. Less than 6 weeks later structural defect with frame rendered bike unusable. Defect was covered under manufacturer's warranty. Store had a replacement part in-house, but insisted we wait \"a week or so\" for replacement part from manufacturer. 3 weeks and a lot of bus fare later - part still not in. Discovered that they had not even called manufacturer to check on the hold up with the part. Hassled them until they agreed to replace with in-house part which was still sitting there.\n\n1 month later rear wheel \"out of true\" for second time in 4 weeks, reluctantly returned to store to discuss issue with them. 3 month old wheels should not fall apart particularly on a strictly pavement road bike. Accused us of mis-use and refused to offer any recourse outside of selling us a new wheel.\n\nToo many other shops in the area to have to deal with this kind of stuff. Hate resorting to chains but at least they will honor their warranties."^^ . "8"^^ . . "2"^^ . . "2008-10-21T00:00:00"^^ . .