"4"^^ . "2015-03-06T00:00:00"^^ . "1"^^ . "Should be named the SNAKES In The Grass relocation services... \n\nOur experience starts in January of 2014 and we spoke with Dave, the VP of the Phoenix office. We were given a sight unseen quote of $3600 to move from Phoenix to Chicago. We went with other movers, but told Dave we'd reach out when we moved again and he told us that he' would take care of us'. We stayed true to OUR word, and called him to handle our move back to Phoenix in February 2015. Taking care of us means something different to Dave than it does to us... keep reading- this gets 'BETTER'..NOT.\n\nThey sent a condescending and rude minion out to do a walk through of our apartment in Chicago,and she came up with a quote of 3600, the EXACT quote from 13 months earlier... SERIOUSLY???? She Also informed us that we will need a shuttle to pick up our load, because a \"big rig\" cannot get down the street(I.E.add an additional $450)... Um hello?? We LIVED There, AND saw \"big rigs\" deliver and pick up from the loading zone DAILY.Not to mention the apartment community staff confirmed that \"big rigs\" come down the street all the time. FIRST red flag!!! \n\nWe had SIGNIFICANTLY downsized throughout the year and moved back to Phoenix with MUCH LESS than we left Phoenix in January 2014,yet received the SAME EXACT quote 13 months later. Mind you, this is our FIFTH cross country move between Chicago and Phoenix, so we are not new to this. We know how to pack, what it takes to get the job done, and what to expect. \n\nThe day of the move, a team showed up early with NO WARNING- and a half hour later, another team showed up. They were both given the job. Red flag #2!!!\n\nThe moving team worked hard and efficiently - no complaints about the muscle men.\n\nA few days later, my husband received an email with the weight and the price. Wouldn't you know it- the price was $3602 and some odd cents,and they 'weighed' the load as 4600 pounds. 4600 pounds? I want to know who STOOD on the scale? We moved 13 months later, with MUCH LESS items, yet the weight was MORE? Please explain to me how THAT happens? \n\nWe arrived to Phoenix to look for our new home and found it one day prior to delivery of our things, so we had to obtain a storage unit. We gave the truck driver's wife the storage facility's address for delivery. MINUTES later, I received a call from Brenda (who Had been nice and helpful 3/4 of the way through this Scamfest) asking me for the address. I did not have it readily in hand but told her that the driver did. I assumed she would speak to the driver - BAD ASSUMPTION. \n\nBrenda also said we would need a shuttle for delivery.. here we go again with the shuttle scam. We had been told by the storage manager, and saw for our selves, that there was PLENTY of room for the \"big rig\" delivery,and again, the employees there said \"big rigs\" come through all the time - the place is huge. Another shameless attempt at the shuttle add-on.UNREAL. \n\nThe driver's wife called to schedule the delivery time, and informs us that the final bill is $3685 and some odd cents. An additional 83 dollars, where did that come from? \nAfter being jacked around my husband got stern ( but did NOT yell), and the wife hung up the phone quickly. Again,here comes 'Big Bad Brenda' from the Phoenix office.And Here's where the remaining 1/4 where Brenda gets attitude Plus. Since When is being rude to a customer a good idea? We NEVER lost our cool with any of the moving team -NEVER- and yet she came across with MAJOR attitude. Seriously, Brenda. She NOW tells us there is an additional charge, for delivering to a storage unit...WTF??\n\nOh...THIS will make you laugh... while still in Chicago, we asked Brenda about storage and delivery costs, in the event we did not find out home in time. We were told it would cost $1600 for 30 days. We got our 10X15 storage unit for $79 for 30 days,and the storage facility employee told us that national moving companies rent units there to store loads that aren't ready for delivery. So what that tells me: there's a MASSIVE mark up (in other words, 'a bend over and take it' charge) for storage. Unless Atlantic has a Gold Plated warehouse ,who would pay that??? \n\nHere's the interesting twist in this story. We hired local movers to deliver our things from storage to our home. The company owner has been in the business for 30 plus years and told me, and I quote: \"This is a SMALL load, and there's NO WAY that it weighs More than 3200-3500 pounds\". While he did not weigh it, I believe he knows what he is talking about. Heck, I know without a doubt our move DID NOT weigh 4600 pounds,and I have paperwork from previous moves; with documented weights of LESS than 3500 pounds. AND we moved LESS items than each previous move. GO FIGURE. \n\nTake a moment and think about what I wrote about our experience.Think about the IDENTICAL prices,13 months apart. \nSo IF you have money to WASTE, you will not be disappointed with Atlantic/Atlas!!"^^ . . . . "1"^^ . "3"^^ .