. . "It's no wonder this company has been the subject of a class action lawsuit.\n\nI would give zero stars if that were an option. So many problems with this company. First, I always arrived at least 10 minutes prior to my scheduled appointment time, but was regularly taken to the room late. On top of that, the massage always ends early. As a member, you are paying for one 60-minute massage a month, but are lucky if you receive a 45-minute massage. On one occasion, I did not receive the massage I requested. When I brought this up to a manager, I was told I would get a free foot scrub at my next session, which I also did not receive. On another occasion (at a different location), I scheduled a hot stone massage, which is charged as 2 sessions, and received an hour and 15 minute massage. On that visit, I entered the room late (as usual) and was then told that I needed to fill out a lengthy form releasing them of any liability, which took another 10 minutes. Additionally, when I attempted to cancel my membership due to financial reasons (which I had fulfilled and then some) via phone, I was met with a rude attitude and told that I would need to go in to fill out a form. When I did so, I was then made aware that I would be responsible for an additional payment, which I stated in writing that I did not authorize. Of course, they charged me anyway. Upon searching reviews of this company, they seem to have a history of continuing charges to accounts that have been cancelled and poor customer service practices. They truly do not care about the customer, with negative reviews all over the place to prove it. Massage Envy would be wise to remember that when a member cancels, they may return some day IF THEY ARE TREATED PROPERLY. They are alienating clientele and perpetuating hostility and negative word of mouth. Don't take my word for it, just search reviews, like these... http://massageenvyblows.com/"^^ . "1"^^ . "0"^^ . "7"^^ . . "1"^^ . "2015-12-05T00:00:00"^^ .