"2013-07-01T00:00:00"^^ . "1"^^ . . "I am a frequent here at both THE hotel and Mandalay Bay but this weekend changed that indefinitely for good. I would not think to come back here ever ever ever. Overall my stay here this past weekend was horrid because it was one bad situation toppled on top of another. Room was booked under casino in APRIL and we did a follow up a month before arrival and THE SAME DAY AT 6 P.M, but based on availability, our suite at THE hotel was unavailable. Maybe it would have been nice if they did a follow up. We called at 6 p.m informing them of our arrival but at 8 p.m, the hotel changed it by downgrading us. Mind you we had a large group and a dog (Mandalay Bay does not welcome pets) so we had to drop off our dog elsewhere. Very understandable because that is noted on the terms and agreements. Secondly, after going back and forth with the front desk, they informed us that a room would be ready in an hour because it was not clean. Arrival to the hotel was almost at midnight. So my group and I resorted to canceling plans on a Friday because it was too late to go out. They gave me a petty $50.00 for food credit then bumped it up to $75.00. It was a complete waste of our Friday night so this bootleg comp money could not buy our happiness. We got in at 12 a.m, and got into our room at 2 .am It only gets better, our belongings had to be hauled from THE hotel to Mandalay Bay and our car was at THE hotel garage to top it off. \nIt the midst of all these issues we decided to move on, well that didn't happen. We needed extra towels and that was an annoyance because it's so SIMPLE. Housekeeping completely forgot to bring the towels, fine it happens. I went down the hall to scavenge from them myself, then to find three different housekeepers that were unfriendly to say the least. I went to all three of them and they did not want to spare me three god damn towels. Is it that serious? I HAD TO CALL HOUSEKKEPING so the supervisor could walk me to where the towel storage room.\nThe hotel room was very clean ! Minor issues were a lot of the outlets not working at all. The a/c was not working sufficiently because it was extremely hot.\nValet didn't want to take my car and had to debate with the 118 degree heat on why they had to take my car in. That was insane because they wanted to send me to THE hotel parking lot, creepy and confusing cause that's where we got transferred from. \nManagement called our room because they found out how horrific our situation was; mind you none of us complained what so ever. The manager was accommodating but again, trying to buy our love with the petty comps, she bumped it from $75.00 to $150.00. I felt as if they throw that in your face just to justify all the bad that went wrong, Nope doesn't work. \nOn Saturday, our room was NOT CLEANED, and no we did not have the do not disturb sign ETC. We didn't call to complain. All I did was kept my mouth shut because I was trying to enjoy an eventful weekend. I had to call for toilet paper and toiletries on different occasions. \nWhat was supposed to be a three night stay turned into two night stay. We needed to vacate because we were very annoyed with this hotel as a whole. Coming back to this property is highly unlikely. What a weekend ruined. Never again !"^^ . "2"^^ . . . "1"^^ . "5"^^ .