"HORRIBLE service, would never recommend it to anybody and trust me I know several models in town with whom I work with and will pass on the word to not go to this place. Word of mouth and social media spreads like fire. \n\n It was one bad thing after another. I called to make an appointment 10/30 and mentioned I had purchased a Groupon deal. When I get there 10/31 for my appointment to the \"salon\" which is a tiny kiosk at a mall (not a proper salon), the receptionist reprimands me for not having the deal printed out and informs me that they only work on costumers with Groupons during certain hours and I was not there during that time frame. She then agrees to make an exception clarifying they will never do that again (Yes because I am not spending a penny more on that place). I show her the email on my phone with the deal number which she could have written down like they do in other businesses, but no, she made me download the app and redeem the coupon right there... ok fine. So while I wait for the technician that was going to do my nails she has a quick meeting with staff talking about Groupons and costumers (me as an example, you can tell when someone talks about you). \n\nA little while later, nail technician informs me that the deal that I had bought, the $32 package did not include cutting or working on my cuticles. That this is $10 extra. I say don't do it then. The gel style that I choose is a black french manicure ($5 extra) for which she only colors the tip of my nail. French manicure anywhere else is of 2 colors the base color which is a pinkish or nude polish plus the tip. I call her out on this and she applies a pinkish base. Work wasn't done well, today I have blobs of extra nail polish on the sides of my nails, a couple stains, an air bubble, she didn't properly remove my other nail polish, not a good job at all. I tipped the nail technician though because if you don't tip even if service is horrible, you are going to get yelled at. \n\nAfter seeing all this I immediately cancelled a pedicure appointment I had made over the phone. Now I'm re-reading the Groupon deal I bought which suposedly included: $32 for one gel manicure package ($58 value) Both packages include: * Cuticle treatment and cuticle shaping (DIDN'T GET IT) * Hand exfoliation and massage (DIDN'T GET IT) * Maximum growth coat (NOT SURE IF I GOT IT)* Take-home bottle of Laka nail polish (GOT IT BECAUSE I ASKED FOR IT- WASN'T OFFERED. And in their description: \"Technicians work quickly without sacrificing the quality of their craft (NOT TRUE- THEY DID NOT DO A GOOD JOB).... During appointments, nail artists exfoliate dead skin with cleansing quartz crystal scrubs, massage hardworking hands with vitamin-rich cream (NOT TRUE, I DID NOT HAVE MY SKIN EXFOLIATED, HAND CREAM OR MASSAGE, NOT EVEN THE CUTICLES CUT!!) ..... After soothing massages and precision shaping and filing, (THERE WAS NO MASSAGE, ONLY SHAPING AND FILING AND PAINT. PERIOD).\n\nWaste of money!!! Now I will go have to go and pay somewhere else to have this defective gel manicure removed and get a proper one at a proper salon where they do tend to and appreciate their costumers, not make them feel inadequate . Again, this is a perfect example of small business desperately trying to lure in local costumers but at this rate I doubt people will go back. Why go here if you can go to a salon in your neighborhood?! Purchasing a deal isn't equivalent to getting bad service, on the contrary they should do a great service so they win a new happy costumer. Apparently Laka Manicure Express only thinks about making a buck today, not on building a loyal, local costumer base."^^ . . . "1"^^ . "3"^^ . . "1"^^ . "2014-11-01T00:00:00"^^ . "1"^^ .