"2016-09-27T00:00:00"^^ . . . "0"^^ . "1"^^ . . "I will never take my dog here again. They had the worst customer service I have ever had with a groomer. It's unfortunate that we're taking our dog back to a corporate groomer, but apparently, small business was not the way to go. The lesser price was not worth the harassment and ill treatment of my dog.\n\nI took my dog in for an 8:30 morning appointment, and I notified them that I was dropping her off on my way out of town and that my husband would pick her up after he got off of work at 2:30. The lady signing me in was not listening at all, and I had to keep repeating myself or reminding her of details. For example, right after I said that I was going out of town/could not be reached by my cell and to call my husband, she said, \"ok. We'll call you in about two hours to pick your dog up.\" I then had to remind her again that I am not going to be around, to call my husband and to remember that he can only pick her up after his shift. She then took the leash, and said she'll call my boyfriend, so I reminded her again he's my husband and that he's picking her up after his shift. I don't think she was listening at all because she called me an hour later while I was en route to my destination, and she sounded frantic, asking me to pick up my dog because she believed she had a contagious ring worm. I told her that I didn't think she had ring worm and had skin allergies, then reminded her again, I was out of town and to call my husband. I told her I would call him as well to ensure he heard the news because she said that they have a small space, she was going to quarantine her in a kennel because she was afraid of her spreading her disease to their other clients. I told her my husband may be able to pick her up after 10:30-11am because that's his lunch.\n\nAfter that, they still called both me and my husband several times between the span of over an hour, threatening to charge us $25 for every hour they have her even though again I had repeated several times that I am not in town and my husband is at work. Also, the way they talked about my dog was like she was a diseased animal that we purposefully took over there to hurt them. I was at that point upset about how they had harassed us.\n\nBut this was not the worst of it. My husband immediately took our dog to the vet right after because we were worried about the diagnosis by our groomer of ring worm, and our vet said it looked nothing like ring worm but they took a culture to alleviate our fears. We spent close to $180 for this check up to find out that their diagnosis of our dog was incorrect, so essentially, plus the $25 for the wash that they charged us for, we spent over $200 for this visit to the groomer and it was not necessary at all! She had skin allergies, like we thought, which is what she has always had and told them about. Also, the last two times we had brought her in, she has had skin allergies and this was never even mentioned or such panic was given to the situation. The vet said that allergies cannot be spread to other dogs, cats or people, so to the groomer who thinks she's a doctor, please don't diagnose dogs as you are not a vet.\n\nAnd to make matters worse, I am not sure what they did to her, but our dog was scared, whining and shaking when she got out of there. My dog is not a disease and should not be treated like patient zero in Resident Evil. Never again will I put my trust in any groomer outside of Petsmart."^^ . "1"^^ . "5"^^ .