"0"^^ . . . "1"^^ . "2015-03-02T00:00:00"^^ . "0"^^ . "My experience regarding delivery is terrible. i've never been to this restaurant to dine in and now will never go. I will also never order from this place again. I have called this restaurant in the past and normally the food is good and the service is good. Since my last delivery which occurred last night Sunday March 1, 2015 at 7:42pm. I placed a order on Eat24. After waiting for my order until about 8:54 I gave the restaurant a call. A lady answered and I provided my name and address and asked her how much longer the food would take. She placed me on hold and begin taking orders with other customers. I could hear every phone conversation she had with another customer, because i guess in reality she sat the phone on the counter, without actually hitting a hold button. She returned to the phone and before i could believe it she had placed me on hold again. I hung up at this point. At 9:20pm I received a knock at my door. I jumped up and go to the door because i am starving. I had already prepaid my order and left a 20% tip via Eat24, so i assumed getting my food from the driver would be a seamless process.\nWhen I answered the door, There was a young boy standing in front of me. He was explaining how he had been outside for 30mins and he was mad that I did not answer my phone. I was in complete shock. I never received a phone call from him. And every time I had ordered from this place in the past, they never had a problem finding my address. After I signed the order the boy slung the bag at me and walked off. At this point I was furious. However I work in hospitality and I understood the actions of the drivers may not have been those of the business. I called the restaurant back not to get a full refund, but to get my 20% tip back. The 20% tip was only $3.74, however it was the principle. I did not think the driver earned a tip. \nWhen the lady answered the phone I explained to her what happened. Before I could finish she sat the phone down and I could hear her talking again. She picked the phone back up and explained to me how the driver said he was outside for 30mins. At this point I was very mad. I mean now she is arguing with my complaint. I never received a call from him. I had only asked her for the tip back before she called the driver. Now I wanted the full amount I had paid. The lady started yelling at me saying the driver was there, why do you want your money back. But she did not realize the food was freezing cold. After finally not taking no for an answer I explained to the lady that she needed to refund my money. As a repeat customer this service was absolutely unacceptable. She finally stated that she would give me my money back and so I asked for her name. That is when she hung up on me. So I called back and asked her for her name and she hung up on me again. I called back and the line was \"busy\", so I kept calling back until I got her on the phone. She finally answered the phone again and I said what is your name. She said Ling and hung up."^^ . . "0"^^ .