"2"^^ . "1"^^ . . . "2011-03-27T00:00:00"^^ . "21"^^ . "When I went in to have a new mirror installed in my car after an accident, the service manager, Scott, told me that I hadn't been in for service in two years. Well, Scott, there's a reason for that. The customer service provided by both your parts and service department is abysmal. Case in point: \n\nI called in to make an appointment for service. I was not asked if I needed the part. When I arrived for the appointment, my name wasn't in the computer, and there was no appointment scheduled for me. \n\nThe parts department proceeded to sell me the wrong part, so I had to go back, order the correct part, and have the money refunded to my credit card. \n\nI never received a call letting me know that the part was in stock. When I mentioned to the employee working at the parts counter that because of this, I would hesitate to buy another car from Peoria Nissan, his reply was \"I can understand that.\" No attempt to apologize or promise to rectify the situation in the future. \n\nI went to the service desk, and asked them to please put the mirror in. I told the guy there that I had been promised twice, both in person and over the phone, that it would only take a minute to insert the new mirror and that it could be done without an appointment. I was told, rather rudely, by a member of the service department staff, that he wouldn't install the mirror, because he wouldn't be responsible if the part was damaged. When I expressed my frustration with the \"atrocious\" customer service I had experienced, he proceed to tell me that he \"wouldn't be attacked\", and that I hadn't talked to him previously. When I asked to just make an appointment, he continued to argue with me. I decided to just take the mirror, and have it installed elsewhere. \n\nThis is not the first time I have had a bad experience with Peoria Nissan, but it will certainly be the last."^^ . . "4"^^ .