. . "You process my payment. The only thing it says online is payment processed, not returned.\nI keep calling and trying to fix the issue.\nYou don't inform me until 3 months later that you don't take CCCU savings accounts.\nYou block me from paying my bill.\nNow you charge me late fees because you won't let me pay online...\nAnd you put me on a permanent block, while charging me fees.\n\nShame on you southwest gas. This is not good customer service. This is unacceptable."^^ . "0"^^ . "0"^^ . "1"^^ . "2014-10-08T00:00:00"^^ . "4"^^ . .