"4"^^ . "2016-02-17T00:00:00"^^ . "2"^^ . . "Got a $100 GC from a friend last year and finally decided to use it. The process just to book was painful. I tried to book the appointment online and there was an 'error'. So I proceeded to book it via spa live support chat. After asking Liz about the appointment. I was told to call 416-369-7882 and ask for Angela. What is the point of the chatroom then? No one picked up from the number I got, so I left a message. After 24 hrs I had no reply. So I also emailed to ask. No reply. Finally called another number and someone actually picked it up! That was def a 1/5. I was not amused but at least Angela was very pleasant to speak with. \n\nIt was odd but the spa was inside the Pantages Hotel called Shizen. But the booking was with Village Spa. My friend and I were taken to a room where we were supposed to fill out some forms? But no one had given us any and we waited there. After a couple mins, the two masseuse came in and asked us about the forms. When one of them found out we hadn't filled it out yet we were told we could fill it out later after the appointment. Hmm.. what if we had an injury you had to know about, etc? Found out later one of the masseuse had to leave right after the appointment so it was rushed.\n\nNot sure if I will be back as I always like a good deal and I felt the prices were on the high side. The location is too far for me. The service there was good but the online booking was a bloody nightmare."^^ . . "3"^^ . "2"^^ . .