. "This place has lost it's care and become a cash grab over the years. \n\nI own two dogs and a cat and due to service i had received during my last visit I will be pulling all my pets out of this animal clinic. I feel very ripped off and cheated and not valued. \n\nMy dog had developed glaucoma in one of her eyes and after seeing a specialist I had decided to have the surgery at my vet (blue cross) because of the savings due to the difference of having a specialist perform the surgery and a normal vet. \n\nOn the day of the surgery I had taken time off work and brought my dog in for drop off but the tech suddenly felt uncomfortable about performing the surgery because my dog was experiencing a honking cough. They wanted me to leave her for X-rays so that they can figure out what was the problem and whether it was safe to go through with the surgery. \n\nPrior to the surgery I was given a high and a low estimate for the surgery. High was if she had to stay for 2 days of stay. \n\nI came back that afternoon to pick up my dog and get the results of the X-ray. I found out later that it was the owner/vet that had seen me for this. She told me that it was just a collapse trachea and that it was safe to operate. But I was then faced with the dilemma of losing a day of work to operate the next day. She then gave me the option to leave my dog tonight so I don't need to drop her off again for the charge of ward stay which is roughly $50. And so I paid for the X-rays and left my dog overnight. \n\nThe next day I waited and waited nervously to hear if everything went smoothly. Finally around late 4pm I got the phone call that everything was good and that she is able to go home. I got there at 6pm. While paying for my bill I noticed it was way more than the Low estimate and only looking closely at my bill did I realize I was billed for 3 hospitalization stays. I brought this to the clerks attention and she went to talk to the vet. She came back and dropped it to 2 nights of hospitalized stay plus a ward stay. I then explained that last night was a ward stay and I should only be billed for at most one ward and one hospital not two because she only stayed for one overnight. They told me that I would have to wait 15 mins to talk to the vet again or they can leave her a message and they will reimburse me next time. So I decided to leave because my dog was shivering and shaken. \n\nThat night my dog had a reaction to the synthetic opium drug they had prescribed for pain called Tramadol. I spend the whole night researching as she was crying non stop and I couldn't handle it. I read that some owners accidentally kill their dogs because they think it is not working and end up overdosing their dogs. \n\nThe next day I called back to talk about my bill and the drug and was very rudely addressed by a worker on the phone she basically said in a very aggressive tone \"NO YOUR DOG STAYED FOR TWO NIGHTS OF STAY BECAUSE YOU PICKED HER UP LATE IN THE EVENING.\" I wanted to tell her that I was only called around 4pm almost 5pm. I decided to not fight with her because I wanted a different pain drug for my dog. They wanted me to come pick it up but I live at the other end of the city and wanted them to fax it to a vet closer to me. They took forever. The other vet finally called and told me they are closing in 15 mins which I wouldn't make it in time. I never got the drugs. \n\nI was so unhappy with the whole experience that I decided to email the entire ordeal to blue cross, and try to get my money back. I was returned with a \"your bill is correct but we will refund your ward stay. However you requested for a prescription fax so we will be deducting that off your refund. You now have $30 credit.\"\n\nI couldn't believe the service. They billed me for 3 nights of stay in different forms when my dog only stayed overnight for one night. And they billed me for faxing a prescription, when they hadn't even told me there would be a fee, also when the drug they gave my dog gave her a reaction, that is known by the online community. There is even a video of a dog crying horribly on YouTube exactly the same way my dog was from Tramadol. \n\nI literally went back cashed out the credit on dog food and I'm never going back. Done and done."^^ . "1"^^ . "2016-11-26T00:00:00"^^ . . "11"^^ . "0"^^ . "0"^^ . .