"2011-05-25T00:00:00"^^ . "0"^^ . . . "1"^^ . . "1"^^ . "Last time I checked, customer service for family and community orientated businesses was supposed to be key. Unfortunately, the owners of the Sugar Bowl are not equipped to provide any friendliness-factor.\n\nIt's okay that the Sugar Bowl doesn't do group events, but the way to communicate that information to your customers isn't \"I'm really going to pass. No. I need to interrupt because the answer is no.\" There are so many ways to communicate a message, but rudeness is a way to lose business fast.\n\nHistory or no history, the Sugar Bowl has lost this customer for good."^^ . "0"^^ .