. "2"^^ . "1"^^ . "1"^^ . "1"^^ . . . "2018-03-29T00:00:00"^^ . "AVOID THIS LOCATION AT ALL COSTS\n\nI had a phone issue and the employee of this LOCATION decided that a hard factory reset was the best fix. He said I would not lose anything it was all backed up on the cloud. WRONG! They are uneducated young people folks.. run don't walk! Cost me thousands of $$ in lost his contacts.\n\nTo top it off he didn't even finish the process. Most likely because he realized the mistake. Handed the Note 8 back to me as soon as he hit the factory reset button. Thanks for the help you little twit.\n\nI will be leaving Verizon and switching asap"^^ .