. "0"^^ . . "1"^^ . "Bought a 25 dollar Arco gas card. Couple days later wife tries to use it to fill up the truck. I was settled in watching college football when she comes back in the door and says the card didn't go through. She goes online and it is at zero balance. So we hop in the car and drive to our local frys. They say sorry you have to go to Avondale where the card was purchased. Well we get there after a 10 miles drive. The customer service calls her supervisor who then proceeded to tell us that there is nothing she could do and to call Arco to get them to fix it. So my wife sat in Starbucks and made the call. By the end of the call it was almost an hour later from the time we walked in the store. \nArco said email in a copy of the receipt and they would credit the card. But not to take longer than 2 hours or we would have to call back. So we rushed home, took a picture of the receipt and sent it to them. 2 hours later. Still no balance on the card. At this point I had a feeling we were fucked that nobody was going to help us. I pretty much was ready to give up and just eat the 25 dollars. But my wife out of principle didn't want to give up.\nSo she called Arco gas company back and a lady obviously from India answers. Said pretty much what I thought the whole time. That Arco won't do anything and that it is all on FRYS FOOD. It is there problem to fix. So the buck got passed back to Frys. \nWe get back in the car and head back to fucking Frys. We get to customer service and by that time it had been so long there was a shift change. The lady said she needs to call the manager. Then he comes. By this point it was about 15 mins. So he shows up. Then he says I got to call Arco. I was about to fucking lose it. I was like so they are passing the buck to you and you are passing it back to them. So what if the card doesn't work, what we are screwed out of 25 dollars?? He then goes into a long lecture about how Frys already payed Arco for the card and that they only make one penny blah blah blah on these cards. Meanwhile I am looking at a Fry's 4X gas point sign right behind him thinking hmmmmm if they only make 1 cent on these cards then why the fuck are you giving us 4X gas point rewards to buy them.. hmmmmmm I call Bullshit.\nSo the dude finally gets off the phone with Arco after getting stonewalled by them. But at least he finally realizes we weren't lying and the fucking card was never funded. So then in 45 seconds he grabs a new card scans it and hands it to us. I was like why didn't you do this 6 hours ago and save my whole fucking Saturday of watching football games.\nI think at the end I was just pissed at how much this manager could give 2 shits about us. Like it was our problem. It put a very bad taste in my mouth. My wife was practically in tears. It was a horrible horrible afternoon of stress.\n\nMoral of the story. If that giftcard doesn't work after you buy it from Frys.. May god be with you. Because he might be the only one that can help."^^ . . "0"^^ . "2016-09-18T00:00:00"^^ . "0"^^ .