. . "3"^^ . "0"^^ . . "2012-06-30T00:00:00"^^ . "2"^^ . "1"^^ . "I called them on phone and asked if I could get my brakes done. I explained that the lugs were too tight and the key seemed partially stripped, perhaps because the Big O had rotated my tires last week and must have overtightened the lugs. I also asked if they could replace the entire set of lug nuts too so that I would not have a problem going forward. \"not a problem, bring it down\" was the response. \n\n1.5 hours later I get a call explaining that I need to pick up the vehicle because the lugs are too tight and they are worried about sheering a stud. \n\nCould have saved me quite a bit of time and hassle by explaining that it may be a problem they can't handle. \n\nKevin was polite enough, just not able to properly evaluate my job upfront."^^ .