"2"^^ . "0"^^ . "We responded to an ad in the Arizona Republic that touted \"Finally and Affordable Multi-Slide Door System\" so we visited their Scottsdale showroom. We spoke with a sales person Dan, who was courteous and helpful, so we scheduled an in-home estimate. We found that the affordable multi-door option was still out of our budget, so we opted to replace the 2 existing 8' x 8' sliding doors in our house with new sliding doors. In his sales presentation, Dan advised us of a couple key items: 1) That the installers might have to pull the existing interior wood trim during install, and that it might need to be repainted at our expense (which we felt was OK since we have the paint at hand). 2) That the exterior would likely have to have some existing stucco cut away around the old doors, but Elite would have it repaired after install and we \"would not be able to tell that it was a repair\" (we were a bit nervous about that part). What he did not elaborate on what that the exterior stucco repair did NOT include painting (thank heavens we had some original paint here as well). So Strike One. \n\nWe had some additional questions a few days after we signed the contract; we left phone messages for Dan which he did not return. Strike Two. A few weeks later the doors arrived and install began. All went OK until the stucco crew came. After their work, we could immediately tell the \"match\" to our stucco style was mediocre, (we knew it could be matched because we had just had an outdoor kitchen installed which involved perfectly matching our stucco pattern). We pointed that out to the 2-man crew, but had difficulty communicating our concerns given they did not speak English very well. We began calling Elite before the crew left, and that is when we found out that the job did not even include painting (we were then advised it was in the fine print in the contract). We also advised Elite that we were not confident the repaired stucco matched our house (we were told \"no one has EVER complained\" about their stucco work). So we managed to talk to the stucco man who said he'd come back and paint it for $100 in 5 days. We reluctantly agreed, but felt he was in the best position to correct the job where needed. After he left, my wife was again on the phone to Elite asking to speak to a supervisor. Dan #2 called us back, and after we sent pictures to him he said he'd be out to see it himself. He did not show at the appointed time Friday afternoon. Strike Three. \n\nThen the stucco guy showed up 3 days early on a Saturday - before we had a chance to try to re-connect with Dan#2 - so we let him go ahead and paint in the hopes he could fix things and that it would somehow look OK. WRONG. He even used the wrong paint of the two pails we provided after we advised him of the one he should use (remember that communication issue?) Strike Four. FYI, we have had several friends as well as an industry professional agree that the job was not acceptable. At least the doors work well and seem to be high quality, which is what earned the 2-star vs. a 1-star rating. \n\nBottom Line - Beware of anything that involves more than a standard replacement of windows/doors with this company."^^ . . "2"^^ . "2016-05-18T00:00:00"^^ . "0"^^ . . .