"2013-02-15T00:00:00"^^ . "0"^^ . "3"^^ . "1"^^ . . . "0"^^ . "Starbucks head office connected with me after the incident and used the experience as a \"teachable moment\" with the store manager and staff. They sent us free drink cards and a letter to apologize. It was so nice of them to work through this so professionally. It's exactly what I would expect from a company like Starbucks. Well done. I appreciate it and will try the location again in the future, hoping for a better experience."^^ . .