"Very disappointed with my experience, left upset and with below average nails. \nI was excited all week to go and get Halloween nails, sadly the only thing SCARY was the service by \"management\". \n\n1. Pawned off on a trainee - not fair to her or me. I was never told my nail tech was in training, I would have liked to make that choice to continue with her. \n2. 1.5 hrs later - \"management\" has corrected technician 2 times and had to finally take over shaping of nails. Still no finish line in sight....\n3. Asked for black ombr\u00E9 after realizing nail tech would not be able to do nail art and they lacked nail colour choices. She was unable to complete this technique and no senior staff came to help or follow up. Finally had to just paint them black and still it bubbled and she had to peel and redo multiple nails. \n4. 2 hours later - The lack of ownership or courtesy to follow up is clear as \"management\" has ignored me, talked about posting fake yelp reviews and basketball players coming to visit. \n5. Got asked if I would like to make a follow up appointment .... lol \n\nIf I could put up minus 5 stars I would"^^ . . . . "2"^^ . "1"^^ . "0"^^ . "2017-11-09T00:00:00"^^ . "0"^^ .