. "1"^^ . "2"^^ . . "2014-10-11T00:00:00"^^ . . "0"^^ . "0"^^ . "Worst customer service EVER! I went in today to have my down comforter dry cleaned and spot cleaned. I was told it was $65, and I could do 50% down. I paid, left the blanket and went on my way. Came home and did some research and found out that the same blanket I was having laundered only cost $50. \n\nNot seeing the point in paying $15 extra when I could get a new blanket all together I went back to get my blanket. This was less than an hour later. \n\nThe guy working was the same one from an hour previously. I told him what I found out and requested my blanket back and a refund for my deposit. He told me, \"I don't know how to do refunds. We're a small business, you should just support us.\" I was appalled. I'm trying to save money on this economy not give it away. \n\nHe then said that he was going to call the merchant to see how to refund me. He asked me to move aside as another customer was there. As soon as the guy was ready to pay, he hung up the phone with the merchant so he could run his card. \n\nHe then tells me, \"I'll refund you later today, and I'll call you when it's done.\" Not acceptable. I just wanted my money back and he said a cash refund was not an option. He began staring me down and using the \"small business\" pity party line and I explained to him that I too work for a small business and I would never deny someone a refund because \"I didn't know how.\"\n\nAfter being there 30 minutes he asked for my id and simply ran my card as refund. Note, he didn't need my id to charge me.\n\nI will NEVER return to this place. Someone needs to give him some customer service training. And stop asking for free money when you've rendered zero services."^^ .