"I am a current customer. I advise anyone to avoid this Verizon location since they are extremely unprofessional and use predatory techniques to run their daily business.\n\nFirst of all, I am the account manager and I have six lines in my current plan. I am the only one that can make changes to the account. My mother went to the store to replace her phone (she has a full protection plan on her phone). When she arrived at the store, the female associate called me to ask for my account passcode and consent to replace her phone to replace her phone. This is the only thing they asked me about during the call and it is the only thing I agreed on. However, they somehow managed to use their predatory skills and add a line and a tablet to my account (WITHOUT MY CONSENT). My mother was told that this tablet was free of charge and part of the account's free services and since she is an older woman and not familiar with technology she was deceived. When she left the store, she called me to let me know what had happened. Then is when I found out, that my account was charged $175 for the tablet, $40 for activation and $6 which included taxes and other fees. NONE of these fees were explained to my mother when she received the tablet. Since my mother lives in a different city, I asked her to go back and return the tablet. Upon arriving at the store the same female associate asked what was my mother doing? My mother told her she was there to return the tablet and without hesitation, the female associate used my passcode without contacting me again (This location keeps personal account information such as my account passcode). Upon doing that, she was additionally charged $70 for a restocking fee (the tablet was not used and later on, I found out that the standard fee for restocking at any Verizon store is $35. This is a standard fee according to one of the many Verizon's associates I spoke with. They also told me, that each location can change above that standard $35 fee but I find that it was inappropriate of them to charge $70 since the item was not even used...) \nIn addition to all this chaos, she was sent out of the store with a temporary use Samsung NOTE 5 without the stylus when in fact she was there to replace a Samsung 7 Edge. To this day this has not been resolved since there is an open investigation against this location.\n \nI contacted Verizon's customer service center to get information about the charges. After talking to FOUR different associates, they finally refunded me all the charges and confirmed verbally, that everything that had happened at that store was unprofessional and unacceptable. To this day, I am still waiting to finalize the formal complaint with Verizon. \n\nWARNING DO NOT GO TO THIS LOCATION."^^ . . "0"^^ . "1"^^ . "0"^^ . . . "2017-08-26T00:00:00"^^ . "0"^^ .