. "1"^^ . "What a farse! Yelp & your Facebook page will reflect my experience with the irresponsible, unprofessional staff I encountered today. Completely unprepared for my 9 o'clock appointment. Paperwork not printed out. No communication that records were missing UNTIL I walked in the door even though you've had my contact information for weeks. No clue when the vet was going to arrive. Lots of standing around & eating breakfast at the front counter. Get a grip. No way I'd EVER entrust my dogs lives with your team. I'll be contacting any & every agency I can to report you & file complaints. I received multiple text messages confirming the appointments for my dogs yet no one could pick up the phone or send an email to say information was missing? Really? And then throw in a vet visit with a vet who hadn't arrived and for whom they had no ETA. It may be ok in your world to inconvenience people who've made special arrangements to take time out of their day, but not on my dime. You should be ashamed. You should hire new staff. You should show up on time for your appointments. You should effectively communicate with clients. Furious doesn't begin to cover how I feel!"^^ . . "1"^^ . . "0"^^ . "2018-02-28T00:00:00"^^ . "0"^^ .