. "0"^^ . . "2016-10-17T00:00:00"^^ . . "0"^^ . "1"^^ . "My family recently relocated to the area and were throwing a big party; we ordered two cakes which were not cheap. Both of the cakes turned out to be disasters. The first cake was supposed to look like a Tiffany's box; it was SO sloppy that we told them to please fix it. It was leaning on one side and the box wasn't clean cut like you'd expect it to be; it generally looked like someone who was learning how to do the cakes for the first time did it. They took forever to \"fix\" it and did a half-ass job; it looked better but was still sloppy. That cake was $120. The 2nd looked nothing at all like the picture we had chosen--they have an album of pictures you can choose from, and we chose one and they stapled it to our order. Apparently they \"lost\" it and so the cake ended up looking nothing like their own picture we'd chosen. They didn't apologize for it at all. We asked to be refunded since they lost the picture and it was nothing like what we wanted, and they flat-out told us no. The woman we were dealing with could not have been more rude and unprofessional; she said the owner said no and that we could at the most get a gift card. We said no, we want our money back because this cake is not what we asked for and YOU lost the picture. In the middle of the store in front of other customers the woman we were dealing with said \"I'm not losing my job over this!!!\" and literally left us. She came back later and said \"Okay give me your card\" and refunded us for that cake. No apology, no nothing, just attitude and rudeness. They even said \"this owner has been doing cakes for 20 years, she knows what she's doing\" when we said the first cake was sloppy and we wanted it fixed. While we were waiting for the cake to be fixed, another customer came in and was happy with their order and said \"oh this is perfect;\" the woman we'd been dealing with looked me right in the eye and said \"She does a great job, I'm glad it's perfect, just the way you like it!\" SO unprofessional to be that confrontational and straight up disrespectful to a paying customer. They kept the cake they refunded us for and gave no discount or apology for the first cake that was sloppy to begin with and still sloppy when we left. We were screwed over for our party and paid for crappy quality. The cakes weren't even good. We ended up going to a Spanish bakery and buying some cheap cake to make up for these cakes and it was SO much better tasting.\n\nWhat a great welcome to the area and to their store; we will NEVER be giving our business to this place again. TERRIBLE customer service, and I am literally a Customer Service Specialist for a living. Even if we were wrong and the cakes were beautiful, that is NOT the way you treat a paying customer. If they are unhappy with what you're giving them, you can be polite, respectful and work with them to fix the situation so that they are happy with what they're paying for, or at the LEAST apologize that you didn't produce what they envisioned and would be happy to give them a discount should they be lucky enough to get your business again and communicate better the next time so that the result is closer to what they want. We order cakes for family events a lot and have never been treated so poorly and been so dissatisfied with a cake company. I will post pictures once I upload them."^^ . "6"^^ .