. "1"^^ . "2016-05-21T00:00:00"^^ . "0"^^ . . "1"^^ . "4"^^ . . "Horrible customer service like I've never seen before. Your guides are great, but the front end and back end experience is awful. Someone needs to train or fire Elvira and/or desk staff.\nReturning customer discount is a sham!"^^ .