"ZERO STARS!!! \n\nStay away from this company!! They lock you into contracts without even telling you!! \n\nLet me begin to say we have been a loyal customer of Guardian for the last 8 years! We just moved and unfortunately not able to transfer our service. I called to cancel our service to be surprised with being locked into a 5 year contract (which mind you we never agreed to). \n\nIn order to break this contract we never agreed to, we would have to \"buy out\" our contract for $400! I was shocked and appalled! The rep I spoke to said there was nothing they could do and continued to tell me I would have to pay $400 to break this contract. So naturally I asked for the next person in charge. \n\nI spoke to Allen who was the supervisor and he told me he would \"review our sales call\" to see if we agreed to this. I asked if I could also listen to this, because there is no way we would have ever agreed to a 5 year contract! He told me NO! He said because it's property of Guardian I was not able to listen to it. Well a couple days went by and Allen called me back and told me because of how the sales call went he would agree to lower my buy out to $100! This tells me we didn't agree to it!! However I said ok because at this point we needed to cancel. I told them to cancel my auto debit, etc. \n\nToday almost 3 weeks later my autodebit pulled $47 out of my account for services to cover the month of June. Again we moved! I called Guardian to have them cancel my autodebit and asked for a refund for services we aren't even using! \n\nWell looks like i had another surprise when i called them because apparently we haven't completed the buy out yet, and they refused to cancel my autodebit! So now I get to pay for services in a house I'm not even in! It's not even the point of $47! It's just wrong what they're doing! \n\nI'm in the process of completing the buy out now, and let me tell you NEVER AGAIN WILL WE USE THEM! THEY HAVE LOST A CUSTOMER FOR LIFE!! A bunch of crap if you ask me!"^^ . "0"^^ . . "1"^^ . . . "2018-06-08T00:00:00"^^ . "0"^^ . "0"^^ .