"2016-02-21T00:00:00"^^ . "0"^^ . "1"^^ . "0"^^ . . "0"^^ . . "If Emma is still a manager here, dont expect to be helped much. I had bought shoes as a Christmas gift and they were too narrow for my boyfriend to fit in them. So I brought them back hoping he could have them exchanged for another shoe he liked. Well it turns out size 10 is very popular and there was NO shoe he wanted available in his size in store or online. Hes not extremely picky either so he asked for about 6 different shoes and no luck. We couldnt even get them from other stores! So we asked Emma if we could just get store credit to spend it later when we find something else we like and she said no. We were 10 days past the return/exchange policy and apparently we were lucky she even considered letting us exchange them in the first place! I let her know that we would literally be throwing our money away if we exchanged the shoes for a pair he didnt even want and she said shes sorry but we need to think of this from the COMPANY'S point of view: \"We cant just let anyone come in 4 months later off the street to return shoes because we dont know what happened to them.\" \nI was like, wait, what??? First of all, we're not from the street. We're customers who have a legit receipt and the COMPANY doesnt have any shoes he wants in his size. The shoes Im returning are WHITE all around so you can see theyre in perfect condition. \nShe kept repeating the same thing and i was so fed up I called the corporate office. They apologized for her because obviously policies are just guidelines and even though she had the power to give us store credit, she didnt, and thus will require more training on what the COMPANY actually requires of her. \n\nWe're so done with this store. We went to the Foot Locker at AZ Mills and told them what happened and the manager there gave us store credit and said this isnt the first time its happened. Emma has pissed off a lot of people so I hope she gets it together and learns how to appreciate money-spending customers."^^ . .