. "2015-04-26T00:00:00"^^ . "2"^^ . "4"^^ . "I have read other reviews and feel compelled to finally write one myself. Apologies for length, but if you want straight scoop on this shop, it's worth the read. I am neither friend or relative and, in fact, there was a time when I was going to write a 0-1 star scathing review.\n\nMy son bought a rebuilt '76 Ford Elite from Chris (the owner) over a year ago. It was my son's first own car. Chris treated him wonderfully, even offering my son both teaching time and discount if he ever needed to bring the car in for repair. As the vehicle was over 35 years old (though less than 50g miles!), there were some things that went wrong with it soon after my son brought the car home. Chris was fantastic about telling my son to bring it in and he'd repair it, most of the time at little or no cost, if it was something he had missed fixing prior to sale. With regard to my son's car, we would have given Top Line & Chris 5+ stars. I even stopped taking our family vehicles into our previous long-time mechanic and started servicing them with Top Line, which is not close to where we live.\n\nAfter a few services and couple of months later, I was told I needed a major repair on one of our family vehicles. Because I felt Chris had treated my son incredibly and had done some cost-effective minor repairs for me, I told him to go ahead with the major repair. Shortly thereafter, a second, even more major (unrelated) repair was necessary. Multiple problems occurred as a result of the second repair, creating great frustration. I demanded Top Line continue to address the problem until it was resolved. At one point, Chris said he had done everything he could and that maybe we should just part company. It should be noted that he continued to treat my son with courtesy and respect.\n\nI did not let the issue with my car go, even though I was angry and it would have been easier to just take the loss, bite the bullet, and go have my previous mechanic fix the problem. Eventually, Top Line's previous lead mechanic (who I am very sorry is no longer there) figured out the issue and was able to resolve it (which turned out NOT to be a Top Line diagnostic issue at all, but rather a manufacturer's mislabeling). Chris reached out to me (which he did not have to do), apologized for all my inconvenience and made the situation right. He provided compensatory service and really proved to me he was a \"stand-up guy\" with plenty of integrity. He still treats my son with respect and availability. I probably should give him a 5 for the way he resolved the issue, but I had to take one star for being in that situation in the first place."^^ . . . "0"^^ . "3"^^ .