"2"^^ . . "0"^^ . "0"^^ . "0"^^ . . "2016-10-27T00:00:00"^^ . . "Don't get me wrong, the staff is fairly nice in person and the food is always good, but they mess up my order a lot. I've had to get in the habit of looking through every single thing they put in my bag, because it seems if I don't, I get home and find something is missing. I'll call and tell them, because I want my money back for the item I didn't receive, and both times they have offered some sort of payback. \n\nFirst, they forgot a fruit cup, so they said they would give me a free one next time I came in. The person on the phone said they'd put my name on the manager's list. I go in and they have no idea what I'm talking about. They gave me an entree for free, which was totally great of them.\n\nSecond time, when I do rapid order pick up, I get there and have to wait around for 10 minutes before my order is even ready (even though I came in 5 minutes after it was set to be done) and rush out the door to get food home for me and my boyfriend and they forgot the dessert. I called again, they said they could give me two free desserts; again I was told that my name would be put on a list. Go in a little while later and, again, they have no clue what I'm talking about.\n\nIf another Panera were closer, I'd go to that one because I've never had this issue with another Panera. I understand mistakes happen, I worked in the food industry, but that doesn't make it any less annoying. So, just a reminder for everyone to check their bags if they do Rapid Pick Up at this location."^^ .