"Well, it started off with big attitude. I walked in on time and excited to get my roots taken care of. Brandy came over upset and complaining that I scheduled my appointment wrong. She told me, very sarcastically, that she did not have time for me today because I was scheduled for a root touch up instead of a root foil - but she would kindly make time for me anyway. She told me I should know better because foils take longer. All I know is I needed my roots done so I scheduled for it. \n\nWhat I should have done after that attitude was hit the door - fast! But I didn't, and I paid the price. Her demeaning, nasty attitude continued through out the entire time. She sat me down in a hurry and proceeded to quickly put - only a few - foils in my head. She hastily pulled thick, chunky pieces through my hair (not what I get at all - it is not at all the natural look that I want). Then she stuck me under the dryer (where I stayed for a very long time) as she proceeded to rush the next client through her service too.\n\nI sat there and watched her fumble, drop and re-drop everything she was using as she cut her clients hair lopsided with the same smug attitude she gave me. I began to get very nervous as I saw this - especially since I was being ignored. The timer had gone off, and I had been sitting there over processing for 7 minutes - so I spoke up. She got very snippy with me and really unnecessarily defensive when I asked if I should go get washed. She said that she knew what she was doing and that I had to sit there because she had another client to work on and that she was timing everything correctly. She overly defended her position as if I were provoking her. I knew then that my hair was destroyed or soon will be. \n\nI sat there patiently hoping I was overly worrying and talked myself into trusting her. What was I thinking - why oh why did I stay? She proceeded to finish cutting the other clients hair crooked. Then she told her she decided to style it to the side this time - not at all what the older woman wanted by her reaction and by the look on her face. She knew it too. Brandy of Rolf's Salon @ Arrowhead had just destroyed her hair too!! Very incompetent and very unprofessional! \"I am totally effed' \" - I thought to myself - \"run!\" But, I didn't, I stayed to finish being butchered by Brandy. \n\nFinally, she came over to take me to go get washed. When she left to get a root lifter, I looked in the mirror. OMG! My hair was white! (and at 38 years old - white hair looks gray!) I was really upset and hoping she would correct it and not let me leave like that. I did not say anything (really what would she have done - if she does not know how to do hair then I certainly can't make her). Hopefully, I thought, the glaze-root lifter will blend it - as she was stating this to me over and over again as she was putting it in my hair \"this will blend it all together and give it great shine\", she said. Okay, fingers crossed, I prayed for it to work. It didn't. It did not even lift my roots. I left there with white hair where she bleached it and very dark blonde hair - that looked even darker against the white strands - where the rest of my dark unlifted roots were. My hair was wet, and I just left (not without paying first though - why ease the pain?)\n\nI did not think it could possibly get any worse. Then, I got a shower and much of the white, over processed hair fell out. I am beyond disappointed. She is supposed to be a master colorist/stylist and she charges (over charges) for it too. She is nowhere close to even being an apprentice. \n\nBrandy at Rolf's Salon in Arrowhead (Glendale) destroyed my hair. She is a horrible hairstylist/colorist and really should not be doing hair - she is obviously in the wrong profession. She is impatient, ill tempered, and lazy and appears to have no common sense or skill when it comes to color or cuts. She says she specializes in natural looking blonde. LOL! I have really never had such a bad color job - and I have had some doozies!\n\nSo sorry for the book about what happened. I just had to vent a bit! I so totally take my fist review back. This is what happens when you are desperate. Does anyone have a good stylist/COLORIST?! Pleeeease help! message me if you do. Scottsdale to Arrowhead - i will travel!\n\n\nUPDATE: Well, it is DAY 2, and I am no better off!\n\nAs I am sitting here re-reading my lengthy review, my hair is falling out now - IN CLUMPS!!! I have a black leather sofa that now has my white hair all over it. I keep picking it up - and it keeps falling out! And, I look about 8 years older than what I am too - because of the white hair all over my head. Rolfs Salon has really low standards to employ & keep hair butchers like Brandy!\n\nThanks everyone for sending in your recommendations - please keep doing it. I will update you on how the color correction goes!\n\n\nRolf's Arrowhead Salon - Glendale AZ"^^ . "89"^^ . . "2009-03-06T00:00:00"^^ . "1"^^ . "20"^^ . . . "17"^^ .