"Horrible Customer service- had a connecting flight in Charlotte NC for Raleigh - Durham @ 11:30 but arrived in Charlotte early- @ 8:30 just in time to catch a 9:35 am flight. \n\n They would not let me changed sat w/o paying a $75 up charge fee- for each ticket mine & wife's.. Even though 9:35 flight had several open seats- they would rather send 9:35 flight half full then give us seats- \n \n We were told- if flight was FULL she could put us on STANDBY- for free but since it had plenty of available seats, that means she has to charge us $75 ea since \"the machine\" won't let her remove that- apparently they're not trusted to make calls like that... \n\n It's an airline - so I'm sure this is equivalent of yelling at a brick wall - but\na) lack of customer service from any of the personnel - how can there be when they're not allowed to actually do anything by \" The Machine\" \nb) the whole airline itself and its bloated policies: no food service on long flights, up charges for every single thing you can possibly think of & building profits off fees rather than building customer loyalty through a good experience. \nc) lack of design and thought to its crappy process- that actually helps the traveler- plenty of thought on how to leech more money though.\n\nOverall crappy experience- will try another airline and hope it is better then what this poor excuse for a Business call an airline."^^ . "1"^^ . "1"^^ . "1"^^ . "2"^^ . "2013-09-15T00:00:00"^^ . . . .