"I got an email inviting me to review, so I will. \nThe day before my oil change I called and asked if an appointment was required. They said no, they do it while you wait. So the next day I pulled up and I asked if I could get an oil change and the lady said she'd ask, and I waited awhile for one of 4 people to get of the phone. A man finally walked by and the lady asked him to speak with me. I asked if I could get a oil change and he squinted his eyes and shook his head and said he wasn't sure. I told him I spoke with someone the day before that said I did not need an appointment and that it wouldn't be a problem. He went and got that guy and he said he could get me in. I said I needed to pick up my daughter at some point and needed to know how long it would take. He said no longer than an hour. \nI went to wait in the lounge and poured a coffee. It was cold. I'll upload a photo. Exactly one hour later he came to get me to pay. He said the car was being washed and would be up in 5 mins. 1-15 mins goes by and he went to the back to see where the car was. I was sweating so I went back inside. I saw my car pull up and came back outside, so I come out and he says \"Looks like your mirror is broken.\" Well, it wasn't before I said. He said he had no explanation and that they would fix it and he would call me the next day.\nSo far, I have not received a call. I have to work and do not have time to deal with this, and leave for vacation in one day. I am terrified of driving with no mirror with my child in the car. \nThis was a terrible experience."^^ . "1"^^ . "6"^^ . . . "2"^^ . . "2015-08-19T00:00:00"^^ . "3"^^ .