. . "0"^^ . "0"^^ . "1"^^ . "2014-11-18T00:00:00"^^ . . "Prior to making a reservation at this hotel, I contacted them to inquire about any restrictions with using the deal posted on WagJag and provided them with a specific date as I had travel plans before the expiry date. I asked if it would be problematic to book one night although my flight would not arrive until 2:30AM the next morning. The female reservationist assured me that it would NOT be a problem. I told her I would call back to reserve after purchasing the WagJag voucher. I proceeded to make the online purchase based on my detailed discussion with the hotel staff. I called the hotel back shortly and made the reservation and received a booking number. I was looking forward to taking advantage of the late check-out and indoor water park for my two young children.\n\nMy return flight was delayed an hour (unexpected of course) and we arrived at front desk of the hotel at approximately 3:45AM. A male front desk staff advised me that their hotel was fully booked and that they could not accommodate us. I questioned the reason for cancelling my reservation without notice. I did not get an email or voice mail message to notify me that my booking was cancelled. He provided a ludicrous response about the WagJag deal having blackout dates/restrictions. They, however, did pay for our cab ride home; hence, the one rating. They encouraged me to still use the voucher although the deal would be expired. Regardless of their somewhat kind gesture, I was and am extremely disappointed and will NOT use this voucher. This business practice is unprofessional and unacceptable. Based on my terrible experience, I contacted WagJag to request for a refund or credit and of course, they refused. I will not now or ever do business with the hotel or WagJag and will definitely warn others."^^ . "0"^^ .