"0"^^ . "While out with a girl friend and her parents doing the First Friday thing, we happened across Scratch's newest location in downtown Phoenix. I've been to Scratch in Scottsdale and was pleasantly surprised to discover their newest location. \n\nLet's get a few things out of the way...\n\nIt was a First Friday. \nThey just opened two weeks prior...\nThe space is at least 3x larger than their original location...\nAnd...pretty much all new waitstaff.\n\nOkay, back to the review. \n\nWe arrived at the restaurant during peak First Friday craziness, and was promptly seated on the patio (as requested). Due to it being FF, they were only serving a limited menu of burgers. After a quick peruse of the menu, we quickly found a burger to suit all our tastes (Lamb, crab, beef). We were ready to place our order, and then we waited.....\n\nAnd waited....until we flagged down the hostess and asked her to find our server. \n\nThis is where the review could go south for most restaurants, but I give the team at Scratch a lot of credit for how they turned this experience around. The friendly hostess, our lovely bartender, the owner, and an assortment of other staff went out of their way to ensure the remainder of our experience there lived up to our expectations. And it did!! \n\nSure, there were some newby mis-steps, but on the whole, the food is well-prepared, the desserts are interesting and yummy (not to mention the awesome presentation!), and most of all, the staff is friendly and engaging. \n\nIt's a cool spot, great location, and there is so much potential here. We will definitely be back!"^^ . . "1"^^ . "4"^^ . "2013-04-06T00:00:00"^^ . "0"^^ . . .