"2018-07-01T00:00:00"^^ . . "1"^^ . "0"^^ . "I just received the worst experience at Orange Theory Arcadia. I am currently a Premium Member in Portland Oregon and came to the studio while on vacation and received the worst customer service and treatment. I brought 2 family members with me because their website and Instagram offered a first class free with no restrictions listed. We signed up, drove to the studio, and woke up at 7am to go workout. After filling out all the paper work and information your staff then told us that we would have to pay $28 per person for the new member drop in fee and it would not be free since they did not live locally in Arcadia. The staff failed to tell us this on the phone prior to booking and prior to making the trip to the studio. This experience was absolutely horrible, and resulted in 2 people who really wanted to try Orange Theory to never want to try this workout again. I hope you fix your studio staff and figure out a way to make this better."^^ . "0"^^ . . "0"^^ . .