. "2016-05-31T00:00:00"^^ . . "3"^^ . "1"^^ . "I needed to get new brakes. I saw that Greulich's had a decent coupon online. It required I make an appointment. I made an appointment on Saturday before noon for the following Monday which happened to be Memorial Day. Since the appointment was available online I figured that meant they were open. I figured if they were not open, the least they would do would be to call and let me know. When I did not get a call on Saturday, I made the assumption that my appointment stood for Monday morning at 9am. I arrived - they were closed.\n\nI ended up taking my vehicle to Big O because they were open. Had the vehicle taken care of there.\n\nThey called me on Tuesday morning at 945am and left me a voicemail letting me know that they were closed yesterday. Just WOW!!!!\n\nObviously I don't know how they do with car repair, but their customer service SUCKS!!!!"^^ . "1"^^ . "5"^^ . .