. "1"^^ . "0"^^ . "1"^^ . "4"^^ . "I had a couple snags with regard to finding a massage therapist I liked, and making use of my gift membership. After finding out about the problem, both the owner *and* the store manager reached out to me on Yelp to try to set things right. I had a couple massages from my gift package that I hadn't gotten to use, and I was pretty grumpy that I was unable to use them. Kim, the store manager, made a change in the shop's system so that I can use the massages I didn't get, and she scheduled me with a new therapist. Thanks Kim!"^^ . "2015-01-13T00:00:00"^^ . . .