"1"^^ . "2013-10-30T00:00:00"^^ . "7"^^ . . "0"^^ . "0"^^ . . . "Wish I would have read the reviews before I took my hard drive in. I had been emailing Tom at Friendly Computers and told him exactly what was wrong with my hard drive and what Geek Squad and other techs had told me (that it would have to go to a clean room in order to recover my data). Being desperate because all of my 2 year old's baby pictures and videos are on that hard drive, Tom gave me hope (false hope) so I took it in to him. He told me he was 60-70% confident that he would be able to retrieve my data. I had to pay $169 flat rate fee and leave the hard drive with them possibly for a couple of week. About 5 days later he calls me and he tells me that he can't get any of my data. He offers to send it to their clean room lab for an evaluation but the $169 that I already paid them was not gonna be refunded to me. I told him I paid $169 for nothing and he said well it wasn't for nothing because we've been working on it and trying. This sounds to be like a great way to scam people. Tell them you think you can help them and get them to pay the $169 all the while knowing that you can't get any of that data but you sure got their money. Wonder how many others are out there that have been thru the same situation. Also, I have read this sales agreement/receipt 3 times and don't see where it says the fee is non refundable even if they can't retrieve your data. Maybe I'm overlooking it but I don't see it. DO NOT GO TO FRIENDLY COMPUTERS. They are not \"friendly\". They are major con artists, scammers, liars, etc. Don't waste your time or money and don't get your hopes up. I got my hard drive back from him minus my $169 that was wasted down the drain and he probably erased all my data so that no one else would be able to recover it since I refused to let him send it to his lab. I will never be able to recover those videos now of my toddlers first roll over, first crawl, first word, first steps, etc.. This is definitely not how I treat people and certainly don't want to be treated this way by others, especially businesses in my own community. WOW!!!!"^^ .