"1"^^ . . "OMG Many of you have heard me rant about how horrible CenturyLink is in the past - here we go again. Yet another reason to say AVOID THEM LIKE THE PLAGUE! Just when I'd gone enough consecutive months without downtime or bill problems and started thinking maybe ... JUST MAYBE I would stay with them when my contract expires in May ... they go and shove their foot in their asses again. They knock on my door offering me a 30 day free trial of Prism TV. They'll get me out of my DirectTV contract AND install all brand new wiring, provide me with a new modem, faster internet, more channels and if I love it and decide to keep it the monthly fee will be less than I was paying with DirectTV AND they would give me a $100 American Express gift card. Too good to be true right? It really was.\n\nProblem 1: The 30 day free trial wasn't really a 30 day free trial it was a money back guarantee which means they want me to pay for my internet and my last month of directtv and my first month of prism and then next month they'll credit my bill for the overpayment. Instead of going down $60 as promised, my bill went up $80.\n\nProblem 2: I knew that my internet would be down for awhile while they installed the new wiring and set up the Prism TV so that didn't surprise me and I was able to schedule it for a day that was convenient for me (i.e. not during work hours). However, the Prism worked for ONE day and then froze. A week and a half later when they finally sent someone out to fix it (on a week day during work hours and no, they wouldn't let me schedule it like I did for the install) I was without internet for over 3 hours.\n\nProblem 3: I paid for the modem/router that I had before Prism TV but they needed me to use a fancy new modem/router combination for the Prism and when they did the install they \"stole\" my old modem/router. I can't find it anywhere and they have no record of the repair guy taking it on accident.\n\nProblem 4: I ended up canceling the Prism because it lagged like crazy, the menu options and programming were insanely confusing, and the picture kept pixellating. When I canceled it they told me they would need to mail me a new modem/router to replace the Prism modem/router because it wouldn't work right once the Prism service stopped. I asked them if that meant my internet was going to go down, they said no just keep using the Prism router until the other one gets there ... the next day, no internet and when I called them they said \"well you need a new modem, the one you have doesn't work anymore\". I asked them if they could cancel the one they were going to send me and I would just go to my local store and pick one up so I didn't have to wait three days without internet for the new one to get here ... their response \"we're not sending you one, the order to have one sent to you was never entered into the system\". So I drive my happy ass down to the local store, pick up a new modem (still no credit/replacement/acknowledgement of the one they stole) which I have to lease from them for $6 a month and the internet STILL doesn't work so I call them again and they so 'oh yeah we need to send a technician out to switch you back to the old wiring because the new wiring doesn't work without Prism either\" (NO MENTION OF THAT DURING THE FIRST 1/2 DOZEN CONVERSATIONS WITH THEM) so I end up without internet for the entire rest of yet another work day waiting for the service guy to come out and fix my internet.\n\nProblem 5: I got my bill today, almost $200. TWO HUNDRED. Why? First of all, because they billed me for the so called \"free trial\" of Prism TV. Secondly, because they also billed me in advance for the DirectTV service that I will NOT have next month despite the fact that it was canceled two weeks ago. So I call them AGAIN. Oh but that's not all! It's not showing up on my bill but when I called in they also informed me that they're charging me $300 for the Prism equipment which they show as unreturned.\n\nWhere to even begin?!?!?!\n\nSo they \"can't\" remove the Prism TV charge from my bill that's due on April 1st because it wasn't really a 'free trial' it was a 'money back guarantee' so I have to pay them for the service even though I had it for 2 weeks and for 11 of those 15 days it was frozen and didn't work and then they'll give me an $80 credit on my NEXT bill which will print on April 9th.\n\nI had to call DirectTV about their portion of the bill because CenturyLink said they have no control over what DirectTV bills me for even though I signed up for DirectTV through CenturyLink and all of the charges show up on the same bill which is sent to me by CenturyLink.\n\n(There's a whole lot more. I'll try to finish in comments or you can view the full review on Google but long story short, they want me to pay $500 so they can credit me $477 back on my next 15 bills)."^^ . "2014-03-17T00:00:00"^^ . "2"^^ . "0"^^ . "0"^^ . . .