"0"^^ . . "0"^^ . "1"^^ . "4"^^ . "2017-07-03T00:00:00"^^ . "I bought a brand-new, in-the-box, Silver Galaxy S7 Edge from a t Mobile retail store in Feb and cracked the front glass a week later. I found iSolutions, LLC at 7755 E. Redfield Rd., Scottsdale, AZ 85260, (480) 809-3592. They had the best price for an S7 Edge glass-only replacement ($150). I met Jake at the Redfield address and he was very, very late and I couldn't get in the building where the business was because the door was locked. This made me very uncomfortable. However, he offered an invaluable service and told me he was passionate about this kind of work so I was willing to make exceptions because I was desperate.\nI paid $40 in advance for them to order the part and I dropped off the phone on the morning of March 24 to have the glass replaced. I was told it shouldn't take more than 48-hours and, yes, I did sign a waiver and I understood that it was possible that the repair might not go as expected but Jake loved doing this type of work and he was very optimistic since my screen wasn't shattered, it only had a single crack across the screen. Jake said he would call me as soon as the phone was ready.\nI hadn't heard from anyone at iSolutions by March 27 so I decided to text them for an update. This had been my primary method of communicating with them. This time, I had NO RESPONSE AT ALL and, frustratingly, this would be the continued pattern.\nThe next day, I call. I left a VM, no response. No communication whatsoever. On the 28th, someone finally answered but it was not Jake. He said that the part that they ordered was defective and was being re-ordered but it wasn't here yet. Ok, fine. Things happen. I decide to have more patience.\n3 days go by and nothing from iSolutions. More calls with no answer, more VMs with no response. After calling from work, from another phone number, the same male answers that I spoke to on the 28th. He tells me that my LCD screen 'didn't make it'. I will need to pay $350 to have the LCD screen replaced completely. At this point, I am tired of the frustration and having to chase people for answers about my VERY EXPENSIVE LIFELINE. I deny having them replace the LCD and I ask them when I can pick up the phone. He puts me on hold so he can find out where the phone is (why it isn't at the phone repair store is my only question?) and then he NEVER comes back to the line. I wait for 15 minutes (yes, I timed it) before I hang up and start calling back. No answer, no answer, no answer. Finally, I leave a voicemail requesting to pick up my phone today and that I would be there ASAP. I try to call one more time from my regular phone and, this time, the same guy answers (I think his name is Victor) and he tells me that it is fine to pick-up the phone today but I owe them $100 for the 'work they did'. I agree and head over to pick-up my phone, finally...TO BE CONTINUED..."^^ . . .