"2013-11-16T00:00:00"^^ . "1"^^ . "6"^^ . . . "2"^^ . . "My trip to the airport was great. Coming back home was very different.\n\nVery disappointed. I followed email directions exactly. Stood where told. There was no rep. I called 800# and after being on hold for 6 minutes she came back and said someone would come get met. Nobody did. I flagged down a van. They told me to check in with \"that guy\". It was a man wearing faded and worn jeans that were baggy and falling down, a jacket, and no badge. He was leaning on a smart luggage cart which had an old looking plaid backpack on it. That's their company rep? He looked like any other traveller. \n\nHe took my name and said a van would be by in 10-12 minutes. He did it in a completely uninterested and bothersome manner. \n\nThe phone rep said she would transfer my call to leave feedback. The next person answered and asked how she could help me. I asked, \"Didn't the last person explain the situation?\" She said yes. Then she started to give me a reference number. I asked what that was for. He said its for the complaint. I asked what complaint? I had not given here any details. She said, \"you had an issue with service.\" Really! That's it? \n\nSo to sum it up: nobody waiting for me, useless phone customer support, unprofessional airport representative. Oh... And 1 HOUR wait to be picked up!!! \n\nConsider other options in Phoenix. \n\nUPDATE:\nDriver said he didn't know about the Ironman Arizona event. Drove us right into it with blocked roads and traffic added to the delays. How does a transportation company not know about major, planned, organized events that will affect routes?!?!"^^ . "0"^^ .